Opticomm being an Open Access, Wholesale Only carrier who provides layer-2 services does not have the resources to offer any support or helpdesk services to end-users. We deal only with the Retail Service Providers and can only investigate a fault if they report it to Opticomm. Due to the Privacy Act and our agreements with the Retail Service Providers, we do not hold any end user personal contact information on record. Under our contract we also have to be given permission by the Retailer to be able to make contact with an end-user should a service interrupting event occur.

While we respect that you would like to get a problem solved quickly, your relationship is with the Retailer and their relationship is with Opticomm to provide the access service. There are many other components outside of Opticomm's responsibility which could be the cause of a service disruption. So the quickest and most effect method of rectifying a service interrupting event is to report it to your nominated RSP and if its passed onto Opticomm we will attend to it quickly and efficiently.