Residential Connection

Step 1
Check my Address

The first step is to check if your property is within an OptiComm fibre connected community and if there is already an Optical Network Terminal (ONT) installed.

The search will return a list of properties which match the entered criteria, simply select the one which best matches your property.

Step 2
Confirm my Address

Once you have reviewed the documentation and confirmed your premise is ready to be connected, proceed to the bottom of the page and click “Start Now” form below to complete the application, confirmation and payment.

It’s important to read the documents on this page carefully and ensure your home or business premises have been prepared in accordance with industry guidelines for internal wiring.

Step 3
Apply for a Connection

A registration form is then displayed which confirms your property address, the estate your property is located in, and the cost of getting connected. Fill in your details and submit the form (name, email, and phone number).

Complete the registration form with your Credit Card details and when ready submit the form. Your card details will be first verified and if approved the transaction is completed and you will receive an email confirming your Connection Request. Alternatively, you can make payment via EFT to the bank account detailed on your invoice.

Step 4
Schedule Installation

After the transaction has been completed an OptiComm Customer Service Officer will contact you within 2 working days to schedule an appointment for the installation of your ONT. A person over the age of 18 years will need to be home during this appointment.