Do you want to Request a Connection?
It is important you READ and UNDERSTAND the following information.
We recommend you consult with your builder to confirm your house is ready for connection.
Thank you for your interest in connecting to an OptiComm Fibre Connected Community – one of Australia’s fastest and most advanced fibre optic network providers. In your community you will be able to receive all your broadband, telephone and entertainment services over a single fibre optic cable. If your developer has selected to install the TV option, your free to air television will be available at every TV outlet in your home so there is no need to install an antenna, saving you many hundreds of dollars.
Before you can receive your Connection, we need to install a termination device in your home to convert the optical signal into an electrical interface that is more common within your home. Depending on the option your developer has selected, a connection fee may be charged.
This transaction will need to be completed before we can schedule the work to install the hardware required to activate your connection.
It is important that you read the checklist carefully and confirm with your builder that your premises have been prepared correctly for a connection. We recommend you use this checklist during your final inspection/handover with the builder to confirm everything is in place. In the event the installation cannot be completed due to a failure of your builder to comply with any of the items on the checklist, a Failed Installation Fee may be charged and you will need to contact your builder/electrician/real estate agent to have outstanding items rectified.
After connection has been completed
After we have completed the connection of your premises to the Opticomm network you should contact your service provider to activate your phone, internet and pay TV services. For an up to date list of the service providers in your estate please go to Find a Service Provider.
Your free to air TV will be activated when the termination device has been installed; however, you may need to re-scan your TV in order to receive all the channels.
Post Installation Service Issues
Once connected, you need to contact your Retail Service Provider in the event of technical issues or service outages. They will perform troubleshooting procedures and if it is deemed by them the problem may exist in the OptiComm network, the service provider will raise a fault ticket with OptiComm. OptiComm are unable to arrange for a technician visit without receiving a service issue report from your provider.
If you experience issues with your Freeview TV services and your phone and internet services are working fine, first try a re-scan of your TV or Set Top Box. If this does not work, contact the OptiComm Freeview Support Centre on 1300 044 319.
If you are experiencing issues with all services, before calling anyone please check that the termination device power supply has not been switched off. If this is not the case please contact your service provider who will raise a trouble ticket with OptiComm.
Thank you for connecting to the network and choosing to live in an OptiComm Fibre Connected Community.
Are you ready to Connect your Property?
Yes! My property has been approved by my builders to allow for OptiComm to create a connection.